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Frequently Asked Questions

  • Which payment gateways are supported?

    We currently support 45+ payment methods via Stripe, PayPal, PayU, Verifone, Tranzila, Crypto and offline payments. We have more gateways in private beta, contact us if there's one you'd like enabled.

    Find out more.
  • Which languages are supported?

    Out of the box, we currently support 21 languages, but you can also translate every text string via your dashboard;

    عربي (Arabic AR)
    中国人 (Chinese ZH)
    Dutch (Nederlands NL)
    English (English EN)
    Français (French FR)
    Deutsch (German DE)
    Ελληνικά (Greek)
    עִברִית (Hebrew HE)
    हिन्दी (Hindi)
    Bahasa Indonesia (Indonesian ID)
    Italiano (Italian IT)
    日本 (Japanese JP)
    Lietuvių (Lithuanian LT)
    Norsk (Norwegian NB)
    Polski (Polish PL)
    Português (Portuguese PT)
    Română (Romanian RO)
    Pусский (Russian RU)
    Español (Spanish ES)
    ไทย (Thai)
    Türk (Turkish TR)

    Find out more.
  • How to add custom email information on a per product basis

    With Shoprocket, you can effortlessly customise the email your customers receive on a per product basis, ideal for sharing specific information when certain products are purchased. Add vital information, guide customers on next steps, or even just brighten their day with a friendly emoji - all with a few clicks.

    Our user-friendly editor offers sophisticated formatting options, making it simple to include lists, links, and more.

    Find out more.
  • Do I need an SSL certificate?

    Yes

    Although Shoprocket is served over HTTPS, we strongly advise that you have an SSL certificate installed on your own site for customer peace of mind. Plus, many search engines now require you have one.

    We recommend CloudFlare for this, it's free!

    Find out more.
  • How Will I get Paid?

    Directly, instantly.

    Unlike many other platforms, we connect to your own payment gateway (Stripe, Paypal or PayU), meaning all orders are processed securely via your own account. Not only does this give you total control over your data and checkout, it also means your funds reach you instantly. We don't touch your money and we never take a cut.

    Find out more.
  • Can I resell or whitelabel Shoprocket?

    Yes.

    We offer tools for all types of reseller, from affiliates, referrals, partners and even fully white-labelled versions that you can run on your own domain or integrate directly into your existing app to sell directly to your users.

    Find out more.
  • How is Shoprocket different from other commerce platforms?

    Shoprocket is the easiest way to add full ecommerce to your existing website.

    Many platforms offer "store builders" and some even offer "embeds" like us (although they usually do it with iFrames which have many drawbacks), but our bleeding edge technology and ~10 years of business is what makes us the leading choice for enabling ecommerce.

    Plus, unlike most other platforms, we don't charge any transaction fees. We believe your sales should stay yours.

    Find out more.
  • Can I move my Selz store to Shoprocket?

    Yes.

    Since Selz was acquired, we have seen many sellers successfully migrate their store to Shoprocket. You can simply export your data from Selz, and import to Shoprocket.

    Find out more.
  • Can I host my store with Shoprocket?

    Yes.

    Although Shoprocket is first and foremost for embedding ecommerce into websites, we also offer hosted storefronts for you to start accepting orders, even if you don't yet have a website.

    Find out more.
  • Is there a minimum contract term?

    No.

    You can cancel anytime — no questions asked.
    It's also completely free to try, with a 14 day trial on all our plans.

    Find out more.

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