Shoprocket

The Shoprocket Support Hub

Welcome to the Shoprocket hub. You'll find comprehensive guides and documentation to help you start working with Shoprocket as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Shipping

How to Set shipping Options for Physical Goods.

For those Shoprocket users who wish to ship their products to their customers, shipping prices need to be set in the dashboard.

Can't see the shipping tab in your account?

This means you haven't enabled shipping yet. You can do so in your advanced settings tab, right here.

Simply click on the on/off switch next to "Enable shipping" and then refresh your page. Now, you should be able to see the shipping tab in your left hand menu where you can set up your shipping options.

An example of shipping setup.

An example of shipping setup.

Shipping Prices

Shipping prices depend on your country and shipping service provider. It is recommended you check pricing with your shipping provider before setting the shipping prices in Shoprocket to ensure a match between prices.

Here is an example of Royal Mail's shipping weights and prices within the UK.

Here is an example of Royal Mail's shipping weights and prices within the UK.

It is possible to create several different shipping options. This is advised if you wish to ship your products to different countries around the world.

For instance, a common setup is to have one shipping option for your own country, Europe, the USA, Asia and so on. This will allow you to set different prices for different parts of the world.

Here is an example of a possible shipping option in the Shoprocket dashboard.

Here is an example of a possible shipping option in the Shoprocket dashboard.

Shipping Weight

The shipping weight set in the example above is 5kg. Any items of this weight or less will be shipped at a cost of £12. Any items weighing more will be charged a further £1.50 for every extra kg.

To set the weight of your product you will need to head over to the Product section of your dashboard. Edit a product by clicking on the pencil symbol next to it. Then head over to the Dimensions & Weight tab.
In the below example we have set our product's weight to 6kg. This means that an extra £1.50 will be added to the shipping cost, as we have set our shipping options to add an extra 1.5 in cost for every extra kg over 5kg.

This is where you will be able to set your product's weight.

This is where you will be able to set your product's weight.

If you have any further enquires on how to set your shipping options please contact our team by emailing [email protected] and we will be happy to help you.

Shipping

How to Set shipping Options for Physical Goods.